FREQUENTLY ASKED QUESTIONS

It takes less than 5 minutes to become a TVALB subscriber! You need a compatible device with internet access, such as a Smart TV,  smartphone, laptop, PC, or tablet.

Once you have one of these devices, click here and enjoy all national channels.

You can renew your subscription in two ways: either by calling us at 1-877-448-8252 or online:

• Open the Renewal Portal
• Enter your Username or Email
• Enter your Password
• Once your identity is verified, you can choose the subscription period
• Enter payment details
• Confirm your order, and you’re all set

Click on “Settings,” then to “Account,” and under “Account ID,” your account number will be shown.

TVALB provides the best quality available. We recommend the following minimum internet speeds:

• For home devices (TV, STB, Smart TV) – minimum 5.0 Mbps
• For mobile devices (phone and tablet) – minimum 3.0 Mbps

We provide both wireless and cable options. You can choose either, as the quality is excellent in both cases.

With TVALB, you can either choose the Box (decoder) shipped to you or connect through our apps. No physical installation is required. You can start watching your favorite channels within minutes of getting the package or app login details.

TVALB has exclusive rights to broadcast Big Brother VIP Kosovo for the USA and Canada. Watch Big Brother VIP Kosovo live on TVALB.

TVALB holds the rights to broadcast Big Brother VIP Albania for the diaspora in the USA and Canada. You can watch Big Brother VIP Albania live on your phone, TV, or computer via the TVALB app.

Yes, we provide access to all Albanian-language radio stations under the “Radio” option on the platform.

TVALB automatically records all major channels 24/7 for 7 days straight. This way, if you forget to record your favorite show, you can still find it in our recording catalog by searching for its name and time, and watch it whenever you want.

EPG, or “Electronic Program Guide,” lets you see what show is playing in real-time. It’s a digital guide that also shows upcoming programming so you don’t miss anything.

We use a built-in notification system to alert users about updates or newly added channels on your TV, phone, or tablet.

Go to Settings → Device Info. Your device ID will be displayed there.

No, it’s not necessary. All accessories, including the HDMI cable, remote control with batteries, and power cable, are included in the decoder package.

No, Wi-Fi is free and included with the Box (decoder).

It’s an easy and rewarding option for you! For every friend you refer, you get one free month of subscription. To recommend a friend, just have them call us to place an order. During the order, tell your friend to mention your full name and phone number so we can add the free month to your account.

Glitches and errors happen. If this happens to you, please call us, and our agents will resolve the issue professionally.

It most likely means the HDMI cable is not properly connected. Please make sure the HDMI cable is plugged into both your STB Box and your TV. If the HDMI cable is connected to HDMI 2, make sure to select HDMI 2 on your TV.