FREQUENTLY ASKED QUESTIONS
Subscription and Service Trials
How do I subscribe?
You can subscribe in three ways:
- Online by clicking here
- Call customer service – (877) 448-8252
- Visit our store at this address: 2318 Arthur Ave, Bronx, NY 10458
Instructions for subscribing online:
- Open www.tvalb.com
- Click Subscribe
- Choose between the Basic and Premium plans, which include up to three devices simultaneously, or the Phone Package to watch on your smartphone only.
- Select the monthly package you prefer.
- Enter the required payment details and confirm your order.
- Once your payment is confirmed, you will receive the login credentials via email to access our services on your device.
What do I need to become a subscriber?
Payment Methods
What payment methods are accepted?
We accept Debit or Credit Cards, Checks, and Money Orders.
Subscription and Account
How do I know when my subscription will expire?
You can find the expiration date of your subscription in the “Settings” section. You’ll also receive a reminder three (3) days before it expires.
How do I renew my subscription once it expires?
How do I find my account number?
Using Devices
On how many devices can I use TVALB?
You can watch TVALB on up to three devices at the same time. Below is a list of all supported devices:
- TVALB Box HD, Wi-Fi, 4K
- MAG Boxes
- Amazon Fire TV
- Android TV
- Android Devices
- iOS Devices
- Samsung Smart TV
- LG Smart TV
- Sony Smart TV
- Phillips Smart TV
- Windows
- macOS
- Linux
- Roku TV
What internet speed do I need?
Does TVALB work with wireless or cable?
Do I need a satellite dish to watch the channels?
Channels and Content
Which Albanian channels are included?
TVALB includes all Albanian channels in one package. There are no extra fees for more channels! For the full channel list, please click here.
Is Big Brother VIP Kosovo available on TVALB?
How can I watch Big Brother VIP Albania live on TVALB?
Do you offer radio stations?
Features and Functions
What is VOD?
VOD (Video On Demand) is a feature that lets you watch movies and shows from our library anytime you want in our “VOD” section.
How can I record my favorite shows?
What is EPG?
How will I know about new channels or updates?
Decoder and Accessories
If I order a Box (decoder) from you, how long will it take to arrive?
Orders are shipped within 24 hours from our warehouse. Delivery usually takes 2–5 business days, depending on your location.
How can I find my device ID?
Do I need to order an HDMI cable, batteries, or other accessories for the Box (decoder)?
If I want a Wi-Fi Box (decoder), do I need to pay extra?
Troubleshooting
How do I unlock blocked channels?
You will receive an email with a PIN code to unlock blocked channels. If you lose this PIN code, you can contact us via live chat on our website, call us, or send us an email, and we will send you a new one.