Thanks for shopping at tvalb.com If you are not entirely satisfied with your purchase, we're here to help.
RETURNS
You have 14 calendar days to return your tvalbTV box (STB) from the date you received it. To be eligible for a return, your tvalbTV box (STB) must be unused and in the same condition that you received it. Your tvalbTV box (STB) must be in the original packaging. Your tvalbTV box (STB) needs to have the receipt or proof of purchase.
REFUNDS
Once we receive your item(box), we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
If the device is activated and the subscription starts, the payment is non-refundable. The customer has the right to test the service for 3 days before making a payment.
If verification is not completed after payment, TVALB will contact the customer via email and phone. If there is no response within 7 days, the account will be suspended and no refund will be issued. The customer may reactivate the account later by contacting customer support.
If the subscription is not activated within 30 days of payment, it will automatically begin on the 31st day.
Refund requests that conflict with the terms accepted during payment will not be considered.
SHIPPING
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
CONTACT US
If you have any questions on how to return your item to us, contact us by phone, on the numbers on the Website or send an email to [email protected]
